PURCHASE AND DELIVERY INFO

1) Please ensure that the correct item in the correct colors/sizes has been selected before proceeding to check out. Tanpopo House will not be able to amend your orders once they have been confirmed and no exchanges will be allowed if wrong colors/sizes are selected.

2) Upon payment verification, orders will be shipped out within 1-2 working days. Please ensure that all required information are submitted during the payment process to avoid possible delays during shipping.

3) Mailing days fall on weekdays. Weekends and Public Holidays are excluded.

4) For enquiries, kindly email us at tanpopohousesg@gmail.com with your order number. Do allow us up to 2 working days to respond to enquiry emails.

5) Do kindly refrain from sending multiple emails as it will be mean your mails are pushed up further and it will take us even longer to get back to you. Rest assured we will attend to your emails as soon as we can.

6) We reserve all rights to block any accounts (even if there is any credits left inside the accounts) for an unlimited length of time if any irregularities in purchasing is spotted.

7) Discount codes are not applicable to sale items and items under resident brands unless otherwise stated. 

PAYMENT INFO

1) We accept credit card and Paypal payments. 

*ATM TRANSFERS AND CASH DEPOSITS ARE STRICTLY NOT ACCEPTED. (In the event that cash deposits are done and there are extra amounts after paying for item, the excess amount will be kept as store credits and are non refundable.)

***Please note that by adding item(s) into your cart, it does not signify you have successfully purchased the item(s). Item(s) is only secured upon submission of payment.

2) All orders will automatically cancelled if payment is not received. 

3) By carting out the item(s), it implies your intention and interest to make a purchase. A slot will be reserved for you. In the event where no payment is received and orders are cancelled, your account may be blacklisted from future purchases.

 

SHIPPING INFO

1) Standard Courier Delivery $3. A tracking number will be provided to you (upon request) and you will receive sms updates from them once the parcel is being picked up. 

2) Free standard courier delivery will be provided for local orders amounting to $100 and above. 

3) Self Collection is strictly at Bugis Junction #03-110 (Tanpopo House). 

 

EXCHANGES

1) Sale/flash sale items are not applicable for sizing exchange.

2) Kindly drop an email at tanpopohousesg@gmail.com within 7 working days of receiving the item(s) specifying the order number and the reason of exchange. An exchange will be facilitated if stocks are available. In the event that stocks are no longer available, store credits will be issued. (Valid for 3 months)

3) All exchanges must be done at Tanpopo house outlet at Bugis Junction #03-110.

4) All exchange items must be in their original condition, unwashed and unworn with the tag intact should it come with it. Items which do not fulfill these criteria will be duly rejected.

5) Exchange of sale/flash sale items are strictly not allowed.

 

DEFECTS

1) In case of item defects, kindly email us at tanpopohousesg@gmail.com within 7 working days of receiving the item(s). Email must include snapshots of the area of defect clearly.

2) If the defected item is still in stock, a replacement piece will be sent out together with a stamped envelope for the return of the defective piece. Customers will be required to mail the defected piece out to us within 7 working days. In the event whereby the defected item is out of stock, store credits/refunds may be issued. The refund will only be done if the item is being returned back to us.

3) Measurements stated may vary 0.5"-0.75" as items are mass produced. Colors shown may deviate slightly on different screens as different tech devices have different colour resolutions. As such, colors may be portrayed with slight differences to the human eye (and under different lighting). In the cases above, no exchanges will be made.

4) Measurements stated are measured to the best accuracy. Do take note that uk sizing can only serve as a rough gauge and cannot be taken as a comprehensive guide. 

 

RETURNS

1) We accept returns for regular priced items. Returns are not accept for the following: orders made with promotional codes, store credits, sale/flash sale items and non-clothing items such as accessories and bags.

2) Please email us at tanpopohousesg@gmail.com within 7 working days of receiving the item(s) specifying the order number and the item(s) you wish to return. 

3) All returns must be done at Tanpopo House outlet in Bugis Junction #03-110.

4) All return items must be in their original condition, unwashed and unworn with the tag intact should it come with it. Items which do not fulfill these criteria will be rejected duly.

5) Upon receiving the return item(s), a store credit code (valid for 3 months) will be issued to you. 

6) Returns of sale/flash sale items are strictly not allowed.

 

The following reasons will not be considered for exchange/return:

1) If apparel care tag is no longer attached to the apparel, regardless of reason. 

2) Deliberate damage of the item in order to make item eligible for exchange.

3) Defects which are caused/appear after washing and handling by the customer.

*Whether item is eligible for an exchange/return will be determined based on discretion by staff of Tanpopo House. 

*A full refund (for defective items)/store credits will only be issued once the items are received and verified to be in the state which is eligible for refund/credits. In cases whereby the item returned is not eligible for a refund/credits, the postage costs would be borne by the customer. Tanpopo House will not bear the costs of returning the item back to the customer.

*Discount codes given by Tanpopo House are strictly non transferrable (irregardless of reason) and cannot be sold to other customers for cash. Tanpopo House reserves the right to reject any transaction if this term is not adhered to. 

 

Tanpopo House reserves the right to amend the terms from time to time without prior notice. By purchasing from our website, you are deemed to have agreed to the above terms and conditions listed. If you have any enquiries regarding this, do email us at tanpopohousesg@gmail.com. 

 

 

As much as our team would love to serve you with courtesy and efficiency, we would also like to request that you treat our email staff with the same respect that you as our customer deserves. We apologise in advance if our team happens to make any mistakes in handling your orders. We will definitely try our utmost best to rectify mistakes if any. Thank you for making Tanpopo House a pleasant place to shop and for our staff to work in.