Tanpopo House Return Policy
Tanpopo House Return Policy applies only to merchandises purchased on our website – www.tanpopohouse-sg.com. Any product purchased through third parties or our stockists are not covered under this Return Policy.
You can return any original priced item(s) for store credit within 7 calendar days of receiving your order for orders within Singapore.
Products are to be return to Bugis Junction #03-110 (Tanpopo House outlet).
Please ensure that the item you wish to return is unworn, unwashed, unaltered and with original tags and packaging intact.
Returned item(s) that fail to meet the above conditions will be rejected.
All refunds will only be done via store credit. Store credit will only include the amount paid for the item(s), excluding the original delivery fee. Store credit will be valid for 3 month from date of issue. No extension will be allowed.
Items purchased with store credits cannot be returned for store credits again.
Step by Step Guide on How To Return:
- Email us at email@example.com with the relevant email subject as follows;
- [ Defective Item – Order xxxxxx ] - attach a photo of the defect(s) on the item
- [ Wrong Item – Order xxxxxx ] - attach a photo of the wrong item
- [ Return - Order xxxxxx ] - indicating item(s) you wish to return
- You will receive an acknowledgement reply detailing the return process
- Depending on the preferred solution for your case, we will proceed once we receive the return item(s)
Please be sure to come down only after you’ve received an appointment email confirmation from us.
Tanpopo House will not reimburse any expenses incurred in the process of an in-person return.
All returns are refunded via store credit unless stated otherwise.
What is considered a defect
A defective merchandise is defined as an item that has manufacture defects at the point of receipt such as stains (before washing), holes, pills, missing buttons or spoilt zippers.
Due to the nature of mass manufactured products, there might be discrepancies of 0.5”-0.75” (measured when apparel is laid flat and untouched) between our merchandises and the measurements we have provided on our Website. As such, these discrepancies are not regarded as a defect.
If you have received a merchandise with any of the defects as stated above, please email us at firstname.lastname@example.org with the email titled [ Defective Item – Order xxxxxx ]. Together with this e-mail, please provide us with a clear snapshot of the defect followed by a description of the defect.